Legal & Privacy
Privacy Policy
First State Insurance of DeQueen, Inc., doing business as First State Insurance (“First State Insurance,” “we,” “us,” or “our”), respects your privacy and is committed to protecting the personal information provided to us.
This Privacy Policy explains how we collect, use, and protect personal information, including information associated with our text messaging communications.
Information We May Collect
We may collect personal information that customers voluntarily provide to us in connection with insurance inquiries, policies, underwriting, account servicing, customer-service requests, or other business interactions.
- Name
- Mailing or service address
- Email address
- Telephone or mobile phone number
- Policy, quote, account, or servicing information
- Property or vehicle information
- Photos, documents, or other information requested for underwriting or policy servicing
- Communications between you and our staff
- Messages you send through our services
- Information necessary to provide requested insurance services or customer support
Our website may also receive limited technical information normally transmitted when accessing a website, such as IP address, browser information, and server log information.
How We Use Information
- Respond to customer questions and service requests
- Service insurance policies and customer accounts
- Send policy or account reminders
- Send payment reminders, including past-due notices
- Request property photos, documents, or other underwriting information
- Provide customer-service communications
- Maintain appropriate business and service records
- Operate and protect our business systems
- Improve our website
- Comply with applicable requirements and obligations
SMS and Mobile Information
If you provide your mobile phone number and consent to receive text messages, we may use your mobile number to communicate with you regarding insurance policies, account servicing, underwriting requests, payment reminders, requests for photos or documents, and related customer-service matters.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
SMS opt-in data and consent will not be shared with any third parties.
- Message frequency may vary.
- Message and data rates may apply.
- You may opt out at any time by replying STOP.
- For assistance, reply HELP or call 870-642-2814.
How We Share Information
We do not sell or rent customer personal information.
We may share information with insurance carriers, service providers, and other parties when reasonably necessary to provide requested insurance services, service policies or accounts, process underwriting information, operate our business systems, or communicate with customers.
We may also disclose information when reasonably necessary to comply with applicable law or legal process, protect our rights, property, or safety, protect our customers or others, or investigate fraud, security issues, or misuse of our services.
We do not sell or share your personal information, phone number, or SMS consent with third parties for marketing purposes. Information may only be shared with trusted service providers as necessary to operate our services or as required by law.
Data Security
We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
No method of electronic transmission or storage can be guaranteed to be completely secure.
Data Retention
We retain personal information for as long as reasonably necessary to provide services, maintain appropriate business records, meet operational requirements, and satisfy applicable legal or regulatory obligations.
Your Choices
You may request that we update or correct certain personal information by contacting us.
If you no longer wish to receive text messages from us, reply STOP to any text message.
Opting out of text messages does not prevent you from communicating with us through other available methods.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any updated version will be posted on this website with a revised effective date.
Contact Us
First State Insurance of DeQueen, Inc.
First State Insurance
310 N. 3rd Street, De Queen, AR 71832
Mailing: P.O. Box 406, De Queen, AR 71832
Phone: 870-642-2814
Email: agents@firststateinsurance.agency
Text messaging help
STOP: reply STOP to any text message to opt out.
HELP: reply HELP for assistance.
Call 870-642-2814
Monday–Friday, 8:00 AM–4:30 PM